ECHO Version 4 Released

2009-01-16 15:13:00

Twisted Fish today released version 4 of ECHO, the unique integrated environmental service management system for local authorities and their contractors.

New features for ECHO 4.0 include advanced work flow and scripting capabilities, a significant improvement in performance and scaleability and a raft of UI additions and tweaks.

Building on the robust, core work flow states in previous versions, ECHO 4.0 introduces full scripting capabilities that enable the user to invoke an almost limitless range of functionality to facilitate the resolution of customer issues or service requests. Stock functionality in this area now includes diarised events and automated alerts via email and text message.

"The addition of the advanced scripting enables the system to accurately reflect the true business process." said Neal Foreman, Development Manager at Twisted Fish. "Combined with the unique data structure designed around environmental services, there is no need to take the system into account when designing or re-working a business process - the system will match the business, not the other way around. It's the way it should be."

Improvements in the performance and scaleability of the product were validated by external consultants after exhaustive testing. These upgrades will enable customers to confidently deploy the solution across their enterprises safe in the knowledge that it can cope with any future load demands they may place on it in the form of users, contracts or services.

Whilst most of the changes were under the bonnet, there were also a few improvements to the user interface to allow operators to manage a larger number of service requests and works orders more efficiently. The changes have prioved a hit with users - "I love what you have done with it!" commented user Lynn Davis working in a large municipal waste contract.

ECHO is currently the engine behind the excellent customer service provided in many UK boroughs by innovative and market leading municipal service contractors including Veolia Environmental Services and May Gurney Environmental Services.

End

For further information contact

Matt Brookes - Twisted Fish Ltd
Telephone: 0845 450 7448
Email: matt.brookes@twistedfish.com

Notes to editors

  1. ECHO is the leading environmental service management system in the UK. Developed and delivered by Twisted Fish as either on premise or a hosted service it enable customers to combine distributed CRM functionality with ERP capabilities to gain a unique integrated view of their contracts and services.
  2. May Gurney one of the UK’s most successful maintenance and support service companies. In partnership with local authorities across England and Wales, May Gurney Environmental Services run recycling, rubbish collection and street cleansing services and are a unique provider of sustainable recycling, waste management and environmental services throughout England and Wales. For more information please see http://www.maygurney.co.uk
  3. Veolia Environmental Services has been present in the United Kingdom since 1990. As the leading UK waste management organisation with 2008 revenues above £1.3 billion, Veolia Environmental Services employs almost 12,500 employees across the spectrum of services in waste management and cleaning. Veolia Environmental Services is renowned for its integrated waste management and environmental services to local communities and industry. We provide a range of services including refuse collection, recycling, waste treatment and street cleansing to over 16 million customers from circa 100 Local Authorities in the UK. For more information please see http://www.veoliaenvironmentalservices.co.uk/pages/mediacentre.asp
  4. Twisted Fish Limited is an innovative IT services and software development company based in West London. With over 10 years experience in developing environmental service management solutions, they have a unique ability to deliver systems that simplify the operation and management of complex environmnetal service including waste collection, doorstep recycling and street cleansing services.