About us
We are an award-winning IT support services business with 150+ clients and 50+ staff and we've been in business for 20 years. Our culture is unrivalled and we're the only IT services firm in the UK to have 22 straight quarters of organic growth. We're privately held, have zero debt and continue to grow.
Through automation we have become the single most efficient IT support firm today. This makes us undeniably unique.
We love technology, but we also know it breaks sometimes. We are the only IT services firm that analyses the reason for every single support ticket we receive. So, when something breaks we analyse it, and every week we look for trends and reoccurring issues with a view to making sure that issue never happens again. When your users call us we already know why they are calling. Our proprietary software ticketing system helps us know who your users are and why they call us which in turn helps us actively drive down how often our clients need IT support. One of our aims is to make sure our clients never need to call us.
Our vision and mission
WORLD CLASS INSTANT IT SUPPORT
The only IT company where customers do not wait for IT support. Simply call us and you are answered within 3 rings by a technical engineer who will help you, there and then. No waiting, no fuss.
VIRTUAL DESKTOP & HOSTING
Whether you need some simple online backup or a large scale virtual environment we can easily and cost effectively help create the right solution for your business. Virtual Desktop can save you thousands, contact us now for more information.
INFRASTRUCTURE UPGRADES
We are experts in helping you get the most from your current infrastructure however, when you need to upgrade, our professional and trained procurement team can support you every step of the way, maximising investment value.
SERVICE DELIVERY
We are the leaders in our field. Demonstrably no other IT business out there matches our service. Please challenge us on this
PURE CUSTOMER FOCUS
Our staff are actively focused and engaged daily in how happy our customers are and we measure this every day. Call us now for more information
WORLD CLASS TECHNOLOGY
We bring world class support and technology to all of our customers. Instant support used to be reserved for major institutions. Now we bring enterprise technology and world class support to businesses regardless of size
