Twisted Fish escalation guarantee
60-minute promise
93% of tickets that hit 1st line engineering are closed within 8 minutes. No ticket stays in 1st line for longer than 60 minutes. If a ticket is not resolved in 60 minutes, it is automatically escalated to 2nd line
60-minute promise
98% of tickets that hit 2nd line engineering are closed within 11 minutes. No ticket stays in 2nd line engineering for longer than 60 minutes. If a ticket is not resolved in 60 minutes, it is automatically escalated to 3rd line
Resolution promise
100% of tickets are closed in 3rd line support
Our vision and mission
The only IT company where customers do not wait for IT support. Simply call us and you are answered within 3 rings by a technical engineer who will help you, there and then. No waiting, no fuss.
We are experts in helping you get the most from your current infrastructure however, when you need to upgrade, our professional and trained procurement team can support you every step of the way, maximising investment value.
Whether you need some simple online backup or a large scale virtual environment we can easily and cost effectively help create the right solution for your business. Virtual Desktop can save you thousands, contact us now for more information.
We are the leaders in our field. Demonstrably no other IT business out there matches our service. Please challenge us on this
Our staff are actively focused and engaged daily in how happy our customers are and we measure this every day. Call us now for more information
We bring world class support and technology to all of our customers. Instant support used to be reserved for major institutions. Now we bring enterprise technology and world class support to businesses regardless of size
We analyse every support ticket, every week to look for trends and reoccurring issues. When your users call us, we already know why they are calling. Our proprietary software-ticketing system helps us know who your users are and why they call us, which in turn helps us actively drive down how often our clients need IT support
You can completely replace your phone system and just use Office 365 for all communications. Accessible from almost any device, any place
Free Report
Into The Era Of Secure Remote Work
A business guide to cloud security
The new era of remote work creates a higher need for enhanced security standards, collaboration tools, and improvement of IT infrastructure that can support the hybrid workplaces. Discover in the new E-book, three ways to strengthen your company's remote security.
Start to embrace the digital transformation of IT systems using modern technology and get a handle on your security to identify the threats and opportunities.
Free Report
Dark Web Scan Report
An insight into your company's security
Did you know that only in 2020, more than half of the UK-based businesses have reported cyber security breaches? Once they get hold of your passwords, it does not take great effort to compromise your business; Companies experience significant financial losses and forever damaged customer trust.
Make the first step towards a safe working environment with the help of the free security report.
You will find out:
1. Compromised credentials.
2. Password hit source.
3. Type of attack.
