Access Partnership
Instant access to a knowledgeable team!
I have peace of mind knowing that when I call the friendly team at Twisted Fish 9 times out of 10 the engineer that answers the phone can resolve my issue immediately. No call backs, or waiting in line.
They also got to know us as a business and tailored their recommendations around our requirements and the industry we are in. Twisted Fish work holistically with us, looking at our future needs as well as supporting our day to day requirements.
If you feel like your IT provider is not being proactive, give Twisted Fish a call. An actual person will answer the phone, no queues, no hold music.
Caroline Willis
Operations Manager
Access Partnership
Accutronics
I can sleep at night!
Running a manufacturing business with no onsite IT manager my main criteria was to look for a company that I can offload all the IT worries to, so that I can focus on my core responsibilities. Twisted Fish have allowed me to do this, plus I can rest easy at night knowing they have my back.
From my experience, most firms lack understanding of what a SME business is looking for in a IT support company. They focus on ensuring our tech is always up to date and we have the latest and greatest. But to be honest that is not the focus, certainly not the business I am in. We want to have systems in place which are relevant and work for us. Twisted Fish certainly understands this aspect.
If you want hassle free, flexible and customisable IT support for business, look no further.
Prabhjit Singh
General Manager
Accutronics
The Alternative Investment Management Association
Responsive, proactive and knowledgeable!
As luck would have it, we changed IT support to Twisted Fish just prior the COVID crisis. Twisted Fish helped us operate "business as usual", assisting with our transition to get users set up to work securely from home. The roadmap projects continued on without disruption to provide us with an integrated, cost effective IT set up.
We have found the way Twisted Fish deals with customers a breath of fresh air. Rather than recommending solutions from a standard product set Twisted Fish spent the time to understand our business requirements first, then built out a solution that fulfilled our requirements and budget.
If you are on the fence, I would say: "Take the bait!" – We've enjoyed our experience of this energetic, knowledgeable and helpful IT firm.
Kirk Taylor
Chief Operating Officer
The Alternative Investment Management Association
Dartmouth Capital Advisors
Twisted Fish delivers, even when times are tough!
Having such an approachable IT provider, able to answer my queries no matter the time of day has been amazing. They have delivered exactly what they promised during our initial meeting.
Twisted Fish take on all our IT problems, even if the issue is with another vendor, liaising with them on my behalf. This has allowed me to get on with my work rather than act as a middleman.
The transition from our previous provider to Twisted Fish happened so smoothly the business hardly knew there had been a move, with great communication from Twisted Fish to me. They also went the extra mile to resolve a major IT outage for us during lock down, therefor in harder than normal circumstances they delivered above and beyond my expectations!
Sheila Dunlop
Executive Assistant
Dartmouth Capital Advisors
Roxbury Asset Management
Cost effective while delivering great service!
Twisted Fish have allowed us to save money while getting a better quality of service.
We have piece of mind that we are working with a provider that understands FCA compliance and doesn't treat it as an afterthought.
I have no hesitation in recommending Twisted Fish and would choose the same firm again.
Rachel Dixon
Head of Business Services
Roxbury Asset Management
BC
We are a small/medium sized company based in Nottingham and do not have an in-house IT person. Twisted Fish not only provide us with on-going support but pro-actively deliver improvement programmes to improve our business. Their experts and knowledge base mean that as a business we can focus our management energies elsewhere. From purchase to installation to training, Twisted Fish have proven to us that they are here for the long term and continue to deliver 'excellent value' to our business. We know that when we speak to someone at Twisted Fish we get a friendly and professional service, whatever and whenever the time.
Discovery Channel
I have had the pleasure of working with Twisted Fish on a project for the Discovery Channel. I found them to be extremely competent in server, PC and Mac environments. They went out of their way to help save money and their wealth of knowledge exceeded our expectations. They are able to support all Mac environments and applications from Laptops through to IPad's. If I had to choose a company to recommend it would be these guys.
BMW
I used to wait for my support company to answer my IT queries, in fact I had to wait for them to answer the phone. So I switched to Twisted Fish. Now I have instant support whenever I need it, no waiting, no fuss.
ALS
Twisted Fish have been our IT support supplier for four years now and we have been impressed with the levels of service and expertise. We value their advice when considering upgrades or new equipment - there is never a hard sell! While being professional the technicians are approachable and friendly and we would not hesitate to recommend them.
Dundee Capital Markets
The most professional and rapid IT support service I have ever encountered.
Mr & Mrs Smith
The Twisted Fish team offer a friendly and approachable service, as well as providing and accommodating the specific IT needs your business may require.
