Microsoft Teams
Phone System

Twisted Fish & Microsoft Teams Phone System allows businesses to make, receive and transfer calls from inside Microsoft Teams. We bring together your internal and external communications; phone calls, video, chat, screen sharing and email into one unified integrated application.

Twisted Fish can add a phone system designed for Microsoft 365 to your existing Microsoft plan. Transform how work gets done by unifying calling, chat, meetings, calendar and email for an all-in-one communication solution.

TWISTED FISH & COMPLIANCE

Twisted Fish bring compliant recording to Microsoft Teams. With the move to remote working, Microsoft Teams has become one of the de facto communication tools, and we have the recording solution for you.

Protected: Our call recording solutions are FCA, PCI DSS, MiFID II, GDPR, & HIPAA compliant out of the box. Layered with advanced security policies and features.

Speech Analysis: Transcriptions, automated scoring, reports, alerts, and a lot more. Our sophisticated AIs can interrogate your recordings, alleviating manual intervention.

Quality Measurement: Our quality management tools allow you to score performance based on individuals, departments, sites, and overall.

CRM Integrations: View recordings directly from your CRM. Use our many off-the-shelf integrations, like with Salesforce, or use our API to get exactly what you need.

TEAMS PHONE SYSTEM FUNCTIONALITY

Calling, chat, and meetings in a single app

Simplify your communications by unifying calling with chat and meetings in Microsoft Teams. Your contacts and calendar are connected across Teams and Outlook. And take collaboration to the next level by using Word, Excel, and PowerPoint within calls and meetings.

Call from anywhere, on any device

Stay connected with a single phone number across your computer, mobile device, and desk phone. Get a consistent experience across devices with the Microsoft Teams app and Teams devices. Make calls and join meetings with one-click.

Delivered from Microsoft’s trusted cloud

Keep your business secure and running smoothly with an enterprise-grade phone system. Microsoft’s cloud provides built-in redundancy and load balancing with a 99.9% uptime guarantee. Plus, you get cloud-powered AI with voicemail transcription, inline chat translation, and real-time captioning in meetings.

Simplified setup, billing, and management

Save time and money with a single provider for all your communications. Easily manage your phone system from the familiar Microsoft 365 admin console, adding phone numbers in minutes. Enjoy a cloud-based phone system without the hassle and costs of maintaining a PBX.

Teams Devices

Connect and collaborate quickly with Teams devices. Start meetings and calls with just one touch. Choose where and how you want to work with devices designed for any space and working style. Get consistent high-quality video and audio, and easy setup and management.

Work remotely

Experience instant, high-quality audio and video communication everywhere you work with seamless transitions across devices at home, on the go, or in an open space.

In the office

Join meetings in a single step, share content, and collaborate with remote attendees to make meetings productive and engaging for everyone, no matter where they are.

Teams Phone System analytics & reporting

An analytics and reporting experience for Microsoft Teams is available. Clients are able to run different reports to get insights into how users in your organization are using Teams. For example, you can see how many users communicate through channel and chat messages and the kinds of devices they use to connect to Teams. Your organization can use the information from the reports to better understand usage patterns, help make business decisions, and inform training and communication efforts.

WANT TO KNOW MORE?

CONTACT A SPECIALIST